Refund and Returns Policy
Thank you for shopping at Tekkainnocative.com We want to ensure that you have a satisfying experience with your purchases. This Refund Policy outlines the terms and conditions for refunds on products or services purchased from our website at www.tekkainnocative.com. Please read this policy carefully before making a purchase. By placing an order with us, you agree to
the terms mentioned below.
Eligibility for Refunds
- Physical Products: We offer refunds on physical products only if they are damaged or defective upon arrival. If you receive a damaged or defective product, please contact our customer support within 7 days of receiving the item. We may require photographic evidence of the damage or defect to process your refund.
- Digital Products: Due to the nature of digital products (e.g., software, downloadable files, access to online content), we generally do not provide refunds for these items once they have been purchased and delivered. However, if you encounter any technical issues or have concerns about the product, please reach out to our customer support team, and we will make every effort to assist you.
Exclusions
The following items are not eligible for refunds:
- Services: Once services are rendered or completed, refunds are generally not provided. However, if you believe there is a discrepancy or issue with the service you received, please contact our customer support team, and we will investigate the matter.
- Customized or Personalized Products: Products that have been customized or personalized according to your specific requirements or preferences are not eligible for refunds unless they are defective or damaged upon arrival.
- Clearance or Final Sale Items: Clearance or final sale items are sold “as is” and are not eligible for refunds unless they are damaged or defective.
Refund Process
- Physical Product Refunds: To initiate a refund for a damaged or defective physical product, please contact our customer support team within 7 days of receiving the item. We may request additional information or evidence to validate the claim. Once approved, we will provide instructions on returning the item, and upon receiving the returned item, we will process your refund within a reasonable timeframe.
- Digital Product Refunds: Refunds for digital products will be granted at our sole discretion in exceptional circumstances. If you encounter any technical issues or have concerns about a digital product, please contact our customer support team for assistance. We will make reasonable efforts to resolve any problems you may encounter.
Payment Reversals
In the event of a chargeback or payment reversal initiated by you without contacting our customer support team first, we reserve the right to dispute the chargeback and take appropriate legal action if necessary. We encourage you to reach out to us directly to resolve any issues or concerns you may have.
Changes to the Refund Policy
Tekkainnocative.com reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically for any updates.
If you have any questions or need further clarification regarding our refund policy, please contact our customer support team at [insert contact information].
Last updated: 22nd June 2023
Please note that this is a general refund policy. It’s important to review the specific terms and conditions related to refunds during the checkout process as they may contain additional details or exceptions to this policy.